English for Restaurant Workers, Second Edition

English for Restaurant Workers is designed for trainee waiters and waitresses and for trainers in the restaurant and catering industry. It is aimed at post-elementary learners and has been specifically developed in a novel picture-based format. Features include: context specific vocabulary, verbs and nouns; illustrations and descriptions of restaurant tasks; common phrases, terms and expressions used in restaurant work; exercises for testing learning. Each unit includes an illustration of the task with captions, key vocabulary, explanations of keywords, idioms and phrases. A glossary of basic job-related words and phrases in included. Table of contents: * Unit 1: Taking reservations by telephone * Unit 2: Receiving and seating guests * Unit 3: Taking a beverage order * Unit 3a: Clearing unused seating places * Unit 4: Taking food orders * Unit 5: Placing food orders with the kitchen / adjusting seating places * Unit 5a: Refilling glasses / lighting cigarettes / changing ashtrays * Unit 6: Serving wine * Unit 7: Serving the first course / refilling wine glasses * Unit 8: Serving the main course * Unit 9: Dealing with complaints * Unit 10: Clearing the table after courses * Unit 11: Serving dessert / making coffee * Unit 12: Making tea / serving beverages after meals * Unit 13: Presenting the check / bill * Unit 14: Polishing and handling glassware / cutlery * Unit 15: Settling the table * Appendix 1: Duties of restaurant staff * Appendix 2: Glossary.