Joseph A. Michelli

Joseph A. Michelli is an internationally recognized customer experience expert, speaker, and bestselling author. Holding a Ph.D. in psychology, he specializes in helping organizations build extraordinary customer loyalty and superior employee engagement cultures.

He is best known for his definitive leadership books written through deep access to legendary brands, including The Starbucks Experience, The New Gold Standard (Ritz-Carlton), and The Airbnb Way. His works distill corporate success secrets into actionable frameworks for business leaders.

Michelli’s consulting and writing have helped countless businesses elevate their service standards and operational culture. He is a frequent keynote speaker at global corporate events, advocating for customer-centric innovation.